Privacy Policy

This Privacy Policy explains how BioDent Sdn. Bhd. collects, uses, stores, and protects personal data when you visit our website, submit a free assessment, contact us, create an account, place an order, or otherwise communicate with us.

1. Personal Data We Collect

Depending on how you use our website, we may collect:

• name, phone number, email address, location, postcode, and message details;
• dental goals, dental concerns, and free assessment responses;
• account, billing, delivery, order, and payment-related information;
• communications you send to us through forms, email, WhatsApp, or other channels;
• technical data such as IP address, browser type, device information, pages viewed, and usage data.

2. How We Use Personal Data

We may use personal data to:

• respond to inquiries and assessment submissions;
• arrange follow-up support, appointments, or referral to suitable partner clinics where relevant;
• process orders, payments, delivery, returns, and customer service requests;
• send service messages, administrative updates, and requested information;
• improve our website, products, services, and customer experience;
• meet legal, regulatory, accounting, tax, security, and fraud prevention requirements.

3. Free Assessment Information

Information submitted through the free assessment form may include personal details and dental concerns. We use this information to understand your needs and contact you about potential next steps. Assessment responses are not a medical diagnosis and should not replace advice from a qualified dental professional.

4. Sharing Personal Data

We may share personal data with:

• BioDent team members who need the information to support your request;
• partner clinics or dental professionals where follow-up support is requested or appropriate;
• service providers such as website hosting, email, payment, delivery, analytics, and IT support providers;
• law enforcement, regulators, courts, or authorities where required by law.

We do not sell your personal data.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to support site functionality, remember preferences, understand website traffic, and improve performance. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including customer support, legal, accounting, business record, and dispute resolution purposes. When data is no longer needed, we will delete, anonymize, or securely store it as appropriate.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data. You may also contact us to withdraw consent for certain uses of your data, although this may affect our ability to provide services or respond to your request.

9. Marketing Communications

If you agree to receive marketing updates, we may contact you about BioDent products, services, promotions, or events. You may opt out of marketing communications by contacting us or using any unsubscribe option provided in the message.

10. Third-Party Websites

Our website may contain links to third-party websites or platforms such as maps, WhatsApp, payment providers, or partner websites. Their privacy practices are governed by their own policies, and we are not responsible for how they handle personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a personal data request, contact:

BioDent Sdn. Bhd.
Ground Floor Lot 20, Blok G, Jalan Tunku Abdul Rahman, Taman Sri Sarawak,
Kuching, Sarawak, 93100 Malaysia.
Email: biodentsdnbhd@gmail.com
Phone: +6011-1678 6639